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salida colorado chamber of commerce

Heart of the Rockies Chamber of Commerce Business of the Month

December 2003

Chamber honors ski rental firm
by Arlene Shovald
Mail Staff Writer

Mt. Shavano Ski Rental, 16101 W. U.S. 50, is the Heart of the Rockies Chamber of Commerce December Business of the Month.

Owners are Tracy and Margy Smith and Tracy's sister, Dena Gillis. They bought the business in the spring of 1995 from Stan Jost and Mike Swantek, who owned it for 23 years.

"We're very much a family business," Tracy said. 'The business was started by two families and it continues with ownership by two families. The business is now in its 35th season."

Hours are from 7:30 a.m. to 6 p.m. every day the ski area is open, including Christmas.

"We have everything to do with skiing and snowboarding, including sales, service and rentals," Tracy said. "We also have a fine line of soft wear coats, gloves and outdoor wear for winter sports."

Among services are custom boot fitting for ski and snowboards and custom foot beds for boots.

The majority of the business is rental. Christmas and spring break are the busiest seasons.

"We're a hands-on staff," Tracy said. "I'm here all the time and Margy is here part-time, when she isn't doing the bookkeeping and paying the bills.

"Dena is taking the winter off since she is expecting her second child in early January, but usually she's here all the time, too."

Recently, staff members totaled their years of experience in skiing and winter sports and came up with more than 500 years of experience.

"We don't just sell and rent we're winter sports enthusiasts ourselves," Tracy said.

During busy times, Tracy and his wife's family help with the business or child care. The Smiths have two sons. Tucker, a seventh-grader, and Brandon, a fourth-grader, are members of the Monarch Race Team.

Their brother-in-law, Shawn Gillis, owns Absolute Bikes and sometimes, during busy days, they exchange employees.

Aside from his work, Tracy is active in the community, serving his second term on the Salida board of education.

Three years ago he started a Snow Club for middle school kids, to enable them to get to Monarch.

"I'm proud of that organization," he said. "I thought it was important to get local kids involved with winter sports."

"I'm very pleased with this award," Tracy said. "We've been chamber members for many years and we appreciate the help and support of the chamber."

 

Customer Comments and Thanks You's

We appreciate how well you all got us in and out. I've rented a lot of places and no one does as good a job!

Steve B.


Fastest service I've ever gotten in a ski shop.

L. W.


Quick! We were in and out so fast each time, but felt appreciated!

Scott K.


Thank you so much for your friendly and efficient service during Christmas week. Throughout our years of skiing, we have never had such good service. It was a pleasure doing business with you.

David G.


Thanks again for everything this week. Your crew is great and we really enjoyed our trip thanks in a large part to you folks.

Chris B

"I have been skiing in Colorado for 20 years and in all of my years of skiing and renting equipment, I have never had such an easy time in renting equipment. Your team was friendly, attentive, knowledgeable and very professional.  Your prices are reasonable and the overall experience compares favorably to renting equipment in Denver or Colorado Springs or at the ski resorts. My family and I will return. Once again, thanks for the great service."

Venanzio A
Hinsdale, IL

"I just wanted to thank you for the absolutely wonderful service we received. We were all very impressed. In all my years of skiing, I have never seem a group that size get in and out with all of their equipment so quickly and easily."

Bryan B
Amarillo, TX


Colorado ski rentals

"This is probably our 14 or 15 year out of 20 years to return to good old Monarch. I just wanted to take a moment to acknowledge how good you guys have been to us over the years.We thank you for that. Please thanks all of your crew for a job well done."

James C


King of Ski Service

"It is a pleasure to work with you and your staff. You are one of the reasons we have returned to Monarch for 13 years! Keep up the good work. You are a great team and excel in customer service in a very personal way."

Michael & Jeanne C


"Thanks so much for loaning us the snowshoes, for our great winter adventure. The kids had a great time! Thanks Again!"

Sheri J


business of the month

"Great service and Always Accommodating"

Earl A
Oak Hills, TX